Help with Socioloza

Check your internet connection and that you’re looking at the right region, route and travel date. Live information depends on available data and riders sharing their journeys, so some services may only have scheduled times.

If a timetable looks wrong, email us the operator, route, stop and date so we can investigate.

Make sure location services are enabled on your phone and Socioloza has permission to use your location. GPS can be less accurate indoors or underground.

Check your connection and try again when you have a clear signal. If sharing pauses when the app closes, review the location permissions in your phone’s settings.

Check that notifications are allowed for Socioloza in your phone’s settings. Review the route, days and times you’re watching, along with any quiet times or Focus / Do Not Disturb settings.

Alerts also depend on available transit updates; an absence of alerts does not guarantee a service is on time.

Check your connection, install the latest available version of Socioloza and reopen the app. When signing in, use the same sign-in method you used to create your account.

If it still happens, email us your phone model, operating system, app version and what you were doing when the problem occurred.

Use the message menu in the app to report a message or block the rider. If you can’t use that option, email support with enough detail to help us find the conversation.

Read our community rules and terms of use.